Today we visit Fairway Independent Mortgage’s Core Value number two – “Foster Knowledge & Growth”.
If you are not learning, you are not growing, and you are not helping you clients.
If there is ever an industry in a constant state of change, it would be ours – the mortgage industry. Guidelines seem to change hourly, regulations, compliance, loan programs. The list goes on & on.
You have to embrace this constant change to be the best in the business. And the best way to do that is by fostering knowledge and growth.
One of the things we do at Fairway to stay on top of change on a daily basis – is to send two different e-mails to inform everyone company-wide of changes.
The first is ” The Retail Daily Credit Policy Newsletter”. It addresses any regulatory changes from the likes of Fannie-Mae, Freddie-Mac, and FHA. In addition, it alerts us to upcoming guideline changes from these same agencies in addition, to our portfolio lender programs.
The second, is “The Product Post Of The Day”. It advises to new products available to our clients. In addition, it alerts us to any changes to existing products.
At Fairway we are also required to take annual training for compliance, and security for documents. Our client’s privacy and the security of their private information is paramount at Fairway.
Our CEO Steve Jacobson is a huge believe in coaching. Branch managers and their loan officers have access to the best coaching programs in the industry. Many of these are paid for in part or whole by the company – they are that important.
We have on-going training through on-line educational programs thru our Fairway Mortgage University. There are so many great classes available for every position in our company.
We also have weekly webinars for new products and programs so we can better serve our clients.
Finally, we have live classes and seminars on a variety of subjects that are available to the appropriate staff.
Education is power and thru fostering knowledge and growth we want to be the most powerful and educated mortgage company for our clients – they deserve nothing but the best!
Cary Michael Cox – Operations Manager The Kelso Group
RMLO # 336786 NMLS # 2289