Respect, Listen, and Stay Balanced that is the “modus operandi” for Fairway Independent Mortgage Corporation. These three actions are important individually. Moreover, they are even more important when the sum of all three are used together when engaged with a client, a co-worker, or handling a difficult situation. Respect, listen, and stay balanced is the magic formula at Fairway Independent Mortgage Corporation for taking care of both people and challenges that may arise in the course of business.
Respect, it is the essential ingredient for having and nurturing a great relationship. Great relationships are what Fairway Independent Mortgage Corporation seeks with its’ clients, employees, and coworkers. This first part of our core value it is easy to see it’s value.
Listen, as the old saying tells us, there is a reason God gave us to ears and only one mouth. He was stressing the importance of being a good listener. We make sure that we listen in detail to our clients needs in order to deliver them the best option for their mortgage needs. Being a good listener again the value is self-evident as to why it is part of Core Value Number Seven.
On the other hand, what does “Stay Balanced” mean exactly, and how does it fit into this core value at Fairway Independent Mortgage Corporation? It means to stay calm and keep a cool head during difficult situations. By staying balanced and not having knee-jerk reactions you will make better decisions when facing adversity.
I mentioned earlier the importance of the using each of these items together when handling challenges. I’d like to demonstrate this importance to a real-life scenario that happened at Fairway Independent Mortgage Corporation where we used Core Value Number Seven – Respect, Listen, and Stay Balanced
When hurricanes Harvey, Irma, and Jose hit Fairway Independent Mortgage Corporation had hundreds of millions of dollars of loans on properties in the affected areas. Before an assessment of the property damage was initiated Fairway Independent Mortgage Corporation had respect for their employees and people that were affected by the storms.
They listened to their needs and responded to making sure they were taken care of first and foremost. The loans and potential problems and losses could wait.
The Executive Team stayed balanced taking care of their most important assets first – their employees and clients affected by the hurricanes before moving on to accounting for any damage properties for which they held the mortgage.
Even in handling the assessment of the damaged properties the Executive Team stayed balanced and came up with a plan to make sure all properties with mortgages they held were quickly accounted for in order to focus efforts on only those that had been damaged.
Thus, there is a real-life example when facing the adversity of dealing not with only one but, three natural disasters the importance of Core Value Number Seven – Respect, Listen and Stay Balanced.
Cary Michael Cox